At Cloudline Academy, we strive to provide the highest quality training and services. If you are not satisfied with your experience, we offer the following refund policy:

1. Refund Eligibility Refunds are available under the following conditions:

• • Online Training Programs: Requests must be made within 2 days of purchase, provided that less than 20% of the course content has been accessed.
  • Live Training Programs: Requests must be made at least 48 hours before the training session begins.
  • Custom Corporate Training: Refunds are not available for custom corporate training sessions once scheduled.

2. Non-Refundable Items The following are non-refundable:

• • Registration fees.
  • Any course materials already delivered.
  • Completed training sessions or workshops.

3. How to Request a Refund To request a refund:

• • Email us at support@cloudlineacademy.com with your order details, including your name, course name, and purchase date.
  • Provide the reason for your refund request.

We will review your request and respond within 7 business days.

4. Refund Process Approved refunds will be processed to the original payment method within 14 business days. Depending on your payment provider, it may take additional time for the refund to reflect in your account.
5. Changes to This Policy We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with the “Updated Date”.
6. Contact Us For questions or assistance, contact us at:

• • Email: support@cloudlineacademy.com
  • Phone: 7702330792

Updated on 17-01-2025