• ServiceNow Training

Become a Certified ServiceNow Expert

“Master ITSM, workflows, and platform development with real-world projects.”
  • 4.8 Ratings
Batch starts from 15th December, 2024.
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Highlights of the course

  • 1 on 1 Student Mentorship
  • Practical Training using case studies
  • Internship Guarantee Program
  • Work On Real Time Projects
  • Training by Enterprenuers & Industry Experts
  • Assignments & Assessments
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    • Overview of ServiceNow and its applications.
    • Understanding the ServiceNow architecture and cloud-based platform.
    • Setting up a ServiceNow developer instance.
    • Navigation and user interface essentials.
    • Introduction to ITSM concepts and their implementation in ServiceNow.
    • Incident, Problem, and Change Management modules.
    • Request Management and Service Catalog creation.
    • Managing SLAs and KPIs in ServiceNow.
    • Creating and managing users, roles, and groups.
    • Configuring instance settings and security.
    • Introduction to tables, forms, and fields.
    • Managing updates and patches for the ServiceNow instance.
    • Understanding the ServiceNow data model.
    • Building custom applications in ServiceNow.
    • Creating forms, fields, and lists.
    • Introduction to scripting in ServiceNow (Client and Server scripts).
    • Creating workflows using Flow Designer and Workflow Editor.
    • Developing business rules and UI policies.
    • Automating processes with Scheduled Jobs and Script Includes.
    • Integration with third-party systems using REST/SOAP APIs.
    • Creating and managing reports in ServiceNow.
    • Building interactive and real-time dashboards.
    • Using Performance Analytics for insights and trends.
    • Sharing and exporting reports.
    • Configuring MID Server for on-premise integrations.
    • Integrating ServiceNow with external applications.
    • Automating tasks using Orchestration and Event Management.
    • Overview of Discovery and CMDB (Configuration Management Database).
    • Introduction to IT Operations Management (ITOM).
    • Overview of IT Business Management (ITBM).
    • Managing resources and demand in ITBM.
    • ITOM features like Discovery, Event Management, and Service Mapping.

ServiceNow Training

  • 4.8 Ratings
  • Online Learning
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Frequently Asked Questions

ServiceNow is a software company that provides a cloud-based, AI-driven platform for automating multiple management workflows in enterprises.

Yes, the entire digital marketing training is conducted online, allowing flexibility for learners to study at their own pace from anywhere.

ServiceNow bridges the gap between IT, business objectives, employees, customers, and data—automating complex workflows, enhancing experiences, and driving operational excellence throughout entire processes.

Yes, upon successful completion of the course, you will receive a certification from Cloudline Academy.

To enroll, simply visit the Cloudline Academy platform, fill out the application form, and make the payment to start your training.